Refund Policy

1. Overview

This Refund Policy applies to Guftagu AI, an AI chatbot platform for websites and businesses. We want our pricing and billing to be straightforward, especially for subscriptions, top-ups, and AI usage credits.

2. Subscription Plans

Subscription fees are generally non-refundable once a billing cycle has started, except where required by applicable law or where we determine that a refund is appropriate due to billing error, duplicate payment, or a verified service issue.

If you cancel your plan, your cancellation will usually take effect at the end of the current billing period. You will not normally be refunded for unused time in an active subscription period.

3. Credit Top-Ups

Credit top-ups are typically non-refundable once purchased and added to your account, because they are intended for immediate or future platform usage.

However, if you were charged incorrectly, received duplicate top-ups, or experienced a verified payment issue, you may contact us for review.

4. Usage-Based Clarification

Guftagu deducts credits only for successful AI replies. Failed AI replies and human replies do not consume credits. Because of this, usage is already measured conservatively, and refund requests based only on expected-but-unused AI activity may not be approved.

If you believe credits were deducted incorrectly, please contact us with account details and the relevant date range so we can review the usage history.

5. Eligible Refund Scenarios

Refunds may be considered in limited cases such as:

• Duplicate payment or accidental double charge
• Incorrect charge caused by a system or billing error
• Verified payment processed without the intended order or top-up being delivered
• Other situations where a refund is required by applicable law

6. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after purchase
• Partial subscription periods already in progress
• Unused credits or unused subscription time
• Feature expectations not explicitly promised by the plan
• Requests made after significant account usage without a verified billing issue

7. How to Request a Refund Review

To request a refund review, please contact us with:

• Your account email address
• Payment date and amount
• The related plan or credit top-up
• A short explanation of the issue

Send requests to hi@yeti.marketing.

8. Review Timeline

We aim to review refund-related requests within a reasonable timeframe. If a refund is approved, it will usually be processed back to the original payment method, subject to payment gateway and banking timelines.

9. Contact Us